To hell with Dell Customer Service
I got up this morning and changed my graphics card all by myself–without the benefit of coffee! I exchanged the 16mb video card that came with this scrap heap for a brand spanking new 256mb card. I can finally start playing new PC games again.
I originally contacted Dell support for help with the upgrade and they were useless. They were trying to steer me to a stupid 64mb card from their online store but couldn’t answer any of my questions. I ended up having to contact ATI- the company who manufactured the original card. I explained my problem and he knew more about my computer’s capacity than the Dell so-called support. He told me exactly what product I needed and assured me that I could make the switch myself–he was right!
I feel good. In fact . . . maybe I’ll stop by the Game Stop today . . .